Refund policy

Last updated: September 2026

Thank you for shopping at Emberwell. We want you to be happy with your Emberwell Bulb. This Refund Policy explains your rights and our process for returns, exchanges, and refunds.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy is intended to limit or exclude any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Change of Mind Returns

If you've simply changed your mind, we're happy to accept a return within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. To start a return, contact us at emberwelldecor@gmail.com with your order number. Change-of-mind returns are at the customer's expense for return shipping, and original shipping costs are non-refundable.

Faulty or Damaged Items

If your Emberwell Bulb arrives damaged, faulty, or not as described, contact us at emberwelldecor@gmail.com within 30 days of delivery with your order number and a photo or short video of the issue. Depending on the situation, we'll offer a replacement, repair, or full refund, including return shipping costs where applicable.

How to Start a Return

  • Email us at emberwelldecor@gmail.com with your order number and the reason for your return.
  • We'll confirm your return and provide instructions on where to send the item, if required.
  • Once we receive and inspect the returned item, we'll notify you of the approval or rejection of your refund.

Refunds

Approved refunds are processed back to your original payment method within 5-10 business days of approval. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Exchanges

If you'd like a different variant (colour temperature, fitting, or pack size) instead of a refund, let us know when you contact us and we'll arrange an exchange where stock allows.

Non-Returnable Items

Gift cards and items marked as final sale, if any, are not eligible for change-of-mind returns.

Contact Us

Questions about returns or refunds? Email us at emberwelldecor@gmail.com or write to us at .