Shipping policy

Last updated: September 2026

This Shipping Policy explains how we process, ship, and deliver orders placed with Emberwell.

Processing Time

Orders are typically processed within 1-3 business days of being placed. You'll receive a confirmation email once your order has shipped, including tracking information where available.

Where We Ship

We currently ship within Australia and to the following international destinations: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, and the United States. If your country isn't listed, get in touch and we'll let you know if we can arrange delivery.

Estimated Delivery Times

Orders typically arrive within 7-10 business days of dispatch, whether shipping within Australia or internationally. These are estimates, not guarantees. Delivery can occasionally take longer due to customs clearance, local courier delays, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable promotions, such as free shipping thresholds, will be displayed at checkout.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices. We recommend checking with your local customs office for more information before ordering.

Battery-Powered Product Notice

The Emberwell Bulb contains a rechargeable lithium battery. Some couriers and countries apply additional handling requirements or restrictions to items containing lithium batteries, which can occasionally affect delivery timeframes or, in rare cases, the ability to ship to certain addresses. We'll contact you directly if this affects your order.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, contact us at emberwelldecor@gmail.com with your order number and we'll investigate with the courier on your behalf.

Contact Us

Questions about shipping? Email us at emberwelldecor@gmail.com or write to us at